Shlok Dermatology is committed to protecting the privacy and security of personal data entrusted to us by patients, website visitors, and users of our services. This Privacy Policy describes how we collect, use, store, process, disclose, and protect personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, related rules thereunder, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website
- Patients availing in-clinic services
- Individuals engaging with us through forms, advertisements, phone calls, WhatsApp, or digital platforms
- Users availing teleconsultation or virtual consultation services
Definitions (As per Applicable Law)
- Personal Data: Any data about an individual who is identifiable by or in relation to such data.
- Sensitive Personal Data or Information (SPDI): Includes medical records, health conditions, biometric data, and any information relating to physical or mental health, as defined under IT Rules, 2011.
- Data Principal: The individual to whom the personal data relates.
- Data Fiduciary: Shlok Dermatology, determining the purpose and means of processing personal data.
Information We Collect
(a) Personal Data
- Name, age, gender
- Mobile number, email address
- Address/location details
(b) Sensitive Personal Data / Medical Information
- Medical history and treatment details
- Dermatological, aesthetic, or hair-related concerns
- Clinical photographs or videos voluntarily shared
- Information provided during consultations (physical or virtual)
(c) Technical & Usage Data
- IP address, browser type, device information
- Website interaction data via cookies or analytics tools
Purpose of Data Collection
We collect and process personal data strictly for lawful purposes, including:
- Appointment scheduling and patient management
- Medical consultation, diagnosis, treatment, and follow-up
- Teleconsultation services
- Patient communication and service updates
- Website improvement, analytics, and security
- Compliance with legal and regulatory obligations
We process personal data only with consent, unless otherwise permitted under applicable law.
Teleconsultation & Virtual Consultation Clause
By opting for teleconsultation services, you expressly acknowledge and consent that:
- Consultations may be conducted via phone, video call, or digital platforms
- Medical information, images, or records shared digitally are provided voluntarily
- Teleconsultation is subject to inherent limitations compared to in-person examination
- Data shared during teleconsultation will be processed and stored securely, in compliance with applicable laws
- Shlok Dermatology shall not be liable for inaccuracies arising due to incomplete or incorrect information provided during teleconsultation.
Consent
Consent is obtained:
- Explicitly through forms, checkboxes, digital submissions, or recorded communication
- Implicitly where permitted under law for medical treatment and care
- You may withdraw consent at any time, subject to legal and medical record-keeping requirements.
Data Storage & Retention
- Personal and medical data is stored securely with reasonable safeguards
- Data is retained only for as long as necessary to fulfil the purpose for which it was collected or as required under law
- Medical records may be retained in accordance with applicable healthcare regulations
Data Security Practices
We implement reasonable security practices and procedures as mandated under:
- IT Act, 2000
- IT Rules, 2011
These include:
- Restricted access to sensitive data
- Secure digital infrastructure
- Confidentiality obligations for staff and service providers
Data Sharing & Disclosure
Personal data may be shared only:
- With authorized medical and administrative staff
- With third-party service providers strictly on a need-to-know basis
- When required by law, court order, or regulatory authority We do not sell or commercially exploit patient data.
Cookies & Tracking
Our website may use cookies to:
- Improve user experience
- Analyze traffic and performance
Cookies do not capture sensitive personal or medical data. Users may manage cookie preferences through browser settings.
Third-Party Links
Our website may contain links to external websites. Shlok Dermatology is not responsible for the privacy practices of such third parties. Users are advised to review their respective privacy policies.
Rights of Data Principals (DPDP Act)
You have the right to:
- Access your personal data
- Request correction or erasure (subject to legal obligations)
- Withdraw consent
- Grievance redressal
Requests may be made using the contact details below.
Grievance Redressal & Contact Details
For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact:
Shlok by Dr. Manisha Mareddy
3rd Floor, MN Capital Building
Kokapet, Hyderabad – 500075
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in law or internal practices. Continued use of our services constitutes acceptance of the updated policy.
Acknowledgement
By using our services or interacting with our advertisements, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the processing of your personal data in accordance with applicable law.